Carol Haines is Vice President of Clinical Transformation and Enterprise Care Coordination at Jefferson Health where she focuses on improving quality and the patient experience while creating efficient workflows and decreasing costs. Carol leads the outpatient RN Care Coordinators and Health Coaches to improve patients' overall health at the Jefferson-owned primary care practices. Recently Carol's responsibilities expanded to creating the strategy and executing on value-based payor contracts to maximize incentive payments. She believes it is imperative to provide teams with real-time actionable data in order to impact real and sustainable change.
A BSN graduate of Rutgers College of Nursing, Carol's nursing career has included supervisory positions in both clinical nursing and later, case management and project management at Cigna Healthcare. Her interest in process improvement and project management led her to earn a Sigma Six Green Belt as well as PMP certification from the Project Management Institute. Pursuing her MBA from the University of Pittsburgh's Katz School of Business, Carol graduated as class president and was awarded "Student of the Year" honors. After graduation she joined University of Pittsburgh Medical Centre (UMPC) as the Pharmacy Programs Director, focusing on pharmacy strategy across the entire health system. While at UPMC, she earned a certificate in Data Analytics from Carnegie Mellon University then a certificate in Supply Chain Management and Logistics from Penn State University. She is now enrolled in the Doctor of Management in Strategic Leadership degree program at Thomas Jefferson University.